Refund policy
Return & Refund Policy
Every Creation Atelier piece is handcrafted and personalized using the date and details submitted with your order. Because personalized items are made specifically for you, we do not accept returns or exchanges for a change of mind or for incorrect personalization information supplied by the customer.
Changes and cancellations
Production may begin shortly after your order is placed. If you notice an error in your date, name, or other personalization details, contact us immediately at support@theoriginalcreation.com. We will make every reasonable effort to help, but changes or cancellations cannot be guaranteed after production has started.
Damaged or defective items
If your order arrives damaged or defective, contact us within 7 days of delivery. Include your order number and clear photos showing the issue. After review, we will provide a replacement or a full refund at no additional cost. Please do not return an item unless we provide return instructions.
Incorrect personalization
If we made an error—such as producing the wrong moon phase, date, name, or other approved detail—contact us within 7 days of delivery. We will remake and reship the item at no charge.
Items that are not eligible for return or refund
- Incorrect dates, names, spelling, or other details submitted by the customer
- Change of mind after production has started
- Minor variations in texture, finish, or appearance that are inherent to a handcrafted item and do not affect its intended use
- Carrier delays or customs delays outside our control
Refund timing
Approved refunds are returned to the original payment method within 5–10 business days. Your bank or card issuer may require additional processing time.
Contact us
Email: support@theoriginalcreation.com
We normally respond within 1–2 business days.